six days later...

FINALLY, FBR SPEAKS.

Hi,

I am so sorry, [your deluxe edition] must have fallen out [of the box] during shipping. I will resend another one and I apologize for the inconvenience!

-JenFBR

Ahaha, and I JUST sent them another email that contained an overabundance of capslock and sarcasm. SORRY, JEN.

*smirks*